Understand your users

Collect feedback as a research library and attach it to the work.

methodGrowth

The more popular your product, the more feedback you’ll get. Overflowing inboxes are a good sign (unless they’re bug reports). Collect user feedback and use it as a research library when developing new features. Try to spot trends.

Attach requests and feedback to the relevant issue, to bring the voice of your customers directly into product development. Reading feedback, even complaints, is an opportunity to get to know your users and build exactly what they actually need.

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